2019-02-19 04:00pm
- called Harvey Norman (ask to call Microsoft as Surface 4 screen flickering is a known issue and Microsoft will replace if purchase within 3 years)
2019-02-19 04:15pm
- called 1 800 866 295 Mr Harry created Case number 146 217 48 38
2019-02-19 04:17pm
- Mail from Mr Harry on instructions to perform 1. SDT (Surface Diagnostic Tookit) Test from an EXE download, 2. record video of Surface Pro 4 in UEFI mode to proof screen flickering, and 3. send Device Serial number and Collection Address
2019-02-19 04:45pm
- Completed SDT, send video and also send Additional Info of return mail to Microsoft for Serial number and Collection Address
2019-02-19 05:00pm
- Called Microsoft again, another person Nurul Create an Order 146 217 48 38 and request to wait 8 hours for Quantium to call for Shipping Instructions
2019-02-19 05:31pm
- Official mail from Microsoft on Order Creation with info of Quantrium the 3rd party Shipper who manages the collection of faulty items for Microsoft
2019-02-20 11:45am
- Called Quantrium +60355696901 but replied not yet receive Order from Microsoft. Request to call back 4:30pm
2019-02-20 04:45pm
- Receive Consignment Note from Quantrium and arrange Collection on 2019-02-21 9-10am next day
2019-02-20 05:00pm
- Buy Bubble Wrap in DIY (Tropicana City Mall) for Packing Surface 4
2019-02-21 01:30pm
- Collection of Surface 4 at home by T&T arranged by Quantrium (Appointment of Collection was 9-10am)
2019-02-22 11:00am
- Received mail from Microsoft acknowledjng receipt of faulty Aurface Pro
2019-02-22 11:00am
- Receive Mail from Microsoft that Package received
2019-02-22 02:00pm
- Receive Mail and Status update of Replacement of Surface Pro in Process
2019-02-25 10:30am
- Receive Mail Replacement Surface Pro on the way
